How it works
Build. Run. Hand over.
Three stages, with a clear test at the end. Everything we set up is in your name from the first day.
Build
We look at where customers find you, how enquiries arrive and where they get lost. We agree the scope and milestones in writing, then set it up.
- What you do
- Give us access, show us how things work today, and name one person who will own it.
- What you get
- The setup listed in your offer, every account created in your name.
- Typical time
- Usually 2 to 4 weeks
Run
Your team uses it with real customers. We watch the numbers each week and fix what isn’t working.
- What you do
- Run it day to day and join a 30-minute review each week.
- What you get
- A weekly tracker. If a milestone or dependency moves, you see it that week.
- Typical time
- Usually 4 to 8 weeks
Hand over
When it passes the handover test, we train your owner, hand over the written guide and step back.
- What you do
- Run a normal week on your own to pass the test.
- What you get
- All logins, a plain-language guide, a trained owner and a one-page numbers sheet.
- Typical time
- The final week
The handover test
What “working” means, before we leave.
We don’t hand over on a date. We hand over when all of these are true.
- It has run for three straight weeks with your team in charge and us only watching.
- In each of those weeks, enquiries or orders got a reply within the time we agreed at the start.
- Your named owner has run a normal week alone, using the written guide.
- Every account, login and file is in your name.
- You have a one-page sheet with the numbers we agreed to track.
- Every account and login in the client’s name
- Written guide covers daily, weekly and monthly tasks
- Named owner trained, and has run the system alone
- Three straight weeks with the team in charge
- Replies within the agreed time, every week
- One-page numbers sheet agreed and handed over
During the project
You always know where it stands.
We agree milestones in writing before work starts. Each week you get a short update and a 30-minute review. If something outside our control moves, like a vendor or an approval, you see it on the tracker that week, not at the deadline.
Next step
Tell us what keeps breaking.
A 30-minute video call. You describe the problem, we tell you whether we can fix it, and if not, who could.